Cashback Loyalty Program Rules
1. Terms and Definitions
1.1. Company – SIA “FERAKS”, duly registered and operating in accordance with the laws of the Republic of Latvia.
1.2. Program – the Cashback Loyalty Program organized by the Company to promote customer loyalty.
1.3. User – a registered natural or legal person operating in B2C or B2B segments.
1.4. Cashback Points – virtual conditional units granted to the User within the Program.
2. General Provisions
2.1. The Program is a voluntary marketing loyalty program and does not create any obligation for the Company to pay monetary funds.
2.2. Participation in the Program is available exclusively to registered Users of the Company’s website.
2.3. Registration, use of the account and placing orders constitute full and unconditional acceptance of these Rules.
2.4. The User may withdraw from the Program at any time without providing reasons.
2.5. Upon withdrawal, all unused Cashback Points shall be canceled without compensation.
3. Legal Framework
The Program is implemented in accordance with:
- Latvian Civil Law
- Consumer Rights Protection Law
- Information Society Services Law
- Regulation (EU) 2016/679 (GDPR)
- Directive 2005/29/EC
The Program is not a financial service, electronic money, payment instrument, investment product, lottery or gambling activity.
4. Accrual of Cashback Points
4.1. Cashback Points are virtual loyalty points.
4.2. One (1) Cashback Point equals one (1) euro solely within the Program and has no monetary value outside the Company’s systems.
4.3. Cashback Points are non-transferable, non-redeemable for cash and cannot be exchanged.
4.4. Cashback is credited at 7% of the product value excluding VAT, delivery costs, fees and discounted or promotional goods.
4.5. Cashback Points are credited only after full payment and confirmation in the Company’s accounting systems.
4.6. The Company may refuse to credit Cashback Points in cases of technical errors or abuse.
5. Use of Cashback Points
5.1. Cashback Points may be used to cover up to 50% of the product price.
5.2. Cashback Points may not be used to pay for delivery, taxes, mandatory fees or third-party services.
5.3. Cashback Points are valid for 90 calendar days from the date of accrual.
5.4. Expired points are automatically canceled and cannot be restored.
5.5. In case of product return, order cancellation or transaction invalidation, credited Cashback Points shall be canceled.
6. Referral Programs and Promotions
6.1. The Company may organize temporary marketing campaigns within the Program, including referral programs, coupons and promo codes.
6.2. The conditions of such campaigns are published separately and are binding.
6.3. The Company reserves the right to modify or terminate campaigns at any time in accordance with applicable law.
7. Electronic Communications
7.1. Participation in the Program implies consent to receive electronic notifications related to Cashback accrual, usage and special offers.
7.2. The User may opt out of marketing communications unless otherwise specified in the campaign terms.
8. Anti-Fraud and Abuse Prevention
8.1. The Company may refuse to credit or allow the use of Cashback Points in cases of fraud, multiple account creation, abuse of returns, manipulation of referral mechanisms or technical interference.
8.2. The Company may suspend or terminate the User’s participation and cancel points without compensation.
8.3. Data from the Company’s CRM, ERP systems and transaction logs shall prevail in dispute resolution.
9. Tax and Accounting
9.1. Cashback Points do not constitute income for the User.
9.2. Use of Cashback Points is treated as a marketing discount.
9.3. The Company may amend accounting rules in case of legislative changes.
10. Amendments to the Program
10.1. The Company reserves the right to amend the Program rules unilaterally.
10.2. The current version is published on the Company’s website.
10.3. Continued participation constitutes acceptance of the amended rules.
11. Final Provisions
11.1. The Program is valid for an indefinite period.
11.2. All disputes are governed by the laws of the Republic of Latvia.
11.3. Invalidity of any provision shall not affect the validity of the remaining provisions.
11.4. In case of discrepancies between language versions, the Latvian version shall prevail.
