Delivery Policy
Information about FERAX order delivery procedures, available collection methods, costs and what happens if delivery is delayed or unsuccessful.
General provisions ▲
This Delivery Policy applies to purchases made in the SIA "Feraks" online store. It sets out the procedure, conditions and costs of delivery. Consumers also retain all rights provided by the Consumer Rights Protection Law and other applicable legislation.
Minimum order amount ▼
The minimum order amount is EUR 10.00 (including VAT), excluding the delivery charge. Orders with a goods value below EUR 10.00 are not processed.
For orders with a goods value above EUR 30.00, standard delivery is free of charge unless special delivery conditions apply due to the size, weight or other objective delivery restrictions of the goods. Any additional costs are shown to the Buyer before the order is confirmed.
Delivery methods ▼
SIA "Feraks" offers delivery in cooperation with Venipak Latvia and other order collection methods available during checkout.
✓Courier delivery to the address specified by the Buyer
✓Collection from a Venipak parcel locker selected by the Buyer, provided the shipment size and weight comply with the permitted parameters of the relevant locker. Indicative maximum parameters: 41 cm × 39.5 cm × 61 cm and up to 30 kg; availability of a specific parcel locker is determined during checkout
✓Free collection from the SIA "Feraks" collection point at Meldru iela 1, Liepāja, Latvia, by prior arrangement
Delivery costs ▼
Delivery costs are shown and calculated during checkout before the order is finally confirmed, taking into account the selected delivery method, address and order parameters.
Special delivery conditions or additional charges may apply to non-standard, oversized or heavy shipments. The Buyer is informed of such charges before confirming the order.
Delivery time and delay ▼
Goods are delivered within the period stated in the order or order confirmation. Unless a different delivery period has been agreed with the Buyer, goods are delivered to a consumer without undue delay and no later than 30 days after the distance contract is concluded.
If the goods are not delivered within the applicable period, the consumer may require delivery within an additional period appropriate to the circumstances. If delivery is not completed within that additional period, the consumer has the right to terminate the contract. In cases provided by law, the consumer may terminate the contract without granting an additional period.
Where a consumer lawfully terminates a distance contract because the goods were not delivered, the Seller refunds the amounts paid under the contract without undue delay and no later than 14 days.
Handling of undelivered shipments ▼
If a shipment cannot be delivered to the Buyer, further action is taken in accordance with the carrier's delivery procedures and notices sent to the Buyer. Depending on the circumstances, another delivery attempt may be made or an alternative collection solution may be offered.
If a shipment is returned to SIA "Feraks" due to circumstances attributable to the Buyer (for example, the recipient cannot be contacted or the shipment is not collected within the specified period), the Buyer may be charged the cost of reshipment after being informed in advance. If delivery failed due to the Seller or carrier, the Buyer is not charged for redelivery.
Receipt of goods ▼
Upon receipt, the Buyer is advised to check the external condition of the shipment. Any visible damage to the packaging should be reported immediately to the carrier and the Seller.
For consumers, the risk of accidental loss of or damage to the goods passes when the consumer or a third party designated by the consumer, other than the carrier, takes physical possession of the goods, except where otherwise provided by law.
Contacts
If you have any questions about delivery, please contact us:
Phone: +371 63481120
Email: info@ferax.lv
This Delivery Policy does not limit any consumer rights provided by the laws and regulations of the Republic of Latvia.
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